The Problem

Frontier (formerly known as Verizon California) charged late fees to its landline telephone customers that the plaintiffs alleged were unlawful under California law.

What We Did

We filed a class action lawsuit in the San Francisco Superior Court on behalf of every Frontier customer in California who paid or was charged a late fee.  We litigated the case for more than six years.

What Our Clients Got

The Court approved incentive awards of $4,000 each to the named plaintiffs.  Class members who paid late fees received a share of the $10.6 million settlement fund depending on the number and amount of late fees they paid.  Frontier also agreed to significantly reduce the amount of the late fees it charged its customers.